Job: Client Property and HR Manager, New York, NY

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General Information

Job title:
Client Property and HR Manager
Job location:
New York, NY  10012 United States
Requisition code:
Date posted:
Job type:
From $80,000 per year, plus discretionary annual bonus
Job Category:
Executive Assistant

Job Description

Hours: Monday through Friday, 9am to 6pm; after probationary period, there is flexibility to work 1-2 days per week remotely
Compensation: From $80,000 per year, plus discretionary annual bonus
Notice: As soon as possible

Company Overview
With offices based in London and New York, Concierge offers lifestyle management services to fewer than one hundred clients worldwide. Established in 2000, we aim to provide a personal service that offers extraordinary attention to detail for our members who require the highest standards. www.conciergenewyork,com. In 2017, Concierge opened a subsidiary service, Concierge Household. Concierge Household is an evolution of the successful work we have been doing for our clients for years in helping to recruit, train and manage household staff. Concierge Household offers domestic staff management solutions, including: recruitment; day to day management; payroll, expense and tax management; household guides and best practices; workplace compliance assessment; termination and grievance management; etc.

The Role
The Household Manager’s (HM) job is to ensure that their clients are receiving a consistently excellent service. The role consists of largely individual work, however the HM will be in close contact with the fellow Concierge New York account management teams as well as the domestic staff being managed day to day. There is an opportunity for growth as the company scales.

A typical day does vary hugely but it may include:
• Household spot checks
• Employee one-on-one meetings
• Create employee evaluation criteria and conduct employee reviews
• Bridge management and employee relations by addressing demands, grievances or other issues
• Recruitment and employee onboarding
• Creation of offer letters, job descriptions and employee handbooks
• Household guide creation
• General office administration and management
• Implement household best practices and procedures
• Staff scheduling
• Hours submission
• Receipt and expense reconciliation
• Manage internal systems

Job Requirements

• Previous experience in a client facing role
• At least 2 years in managerial/leadership role managing teams, managing domestic staff a plus
• Interest in HR, employment law, recruitment and employee relations
• At least 3 years of recruitment experience
• Highly organized, detail oriented team player
• Flexible to go above and beyond basic requirements
• People oriented with superior communication and relationship management skills
• House management or estate management experience is a plus
• BA in Business Management or HR related field
• Interest in small business, with growth potential
(Job number: 3774730)
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